A class action settlement administrator is an independent third-party company hired to manage the claims process for an approved settlement. They are not the defendant (the company that settled), not the plaintiffs' attorneys, and not the court. Their job is to operate the claims process fairly and efficiently.
What Settlement Administrators Do
- Build and operate the claims website where class members submit their claims
- Send notice to class members via mail, email, and publication
- Review submitted claims for completeness and eligibility
- Calculate individual payouts based on the settlement formula
- Distribute payments by check, PayPal, Venmo, prepaid card, or direct deposit
- Handle questions and disputes from class members about their claims
- Report to the court on claims administration progress
Major Settlement Administrators You'll See
The largest settlement administration firms in the US include:
- Kroll Settlement Administration (formerly Garden City Group)
- JND Legal Administration
- Epiq Class Action & Claims Solutions
- A.B. Data
- Analytics Consulting LLC
- Rust Consulting
Seeing one of these names on a settlement website is a good sign that the settlement is legitimate. SettlementRadar verifies that every settlement links to an official administrator.
How to Contact a Settlement Administrator
Every settlement website includes a phone number, email, or contact form for the administrator. If you have questions about your claim status, missing payments, or address changes, contact the administrator directly — not SettlementRadar and not the defendant company.
When contacting an administrator, have your claim confirmation number ready. This is the reference number you received when you submitted your claim.
→ Find settlements and their official administrators
→ How to check your claim status
