Acura RDX Infotainment System Defect

Skip to main content CASES Tipline 1-888-381-2889 Main navigation Cases Attorneys All Attorneys Steve W. Berman, Managing Partner Thomas M. Sobol, Executive Robert B. Carey, Executive France Team U.K. Team Newsroom Press Releases Blog Practices Anti-Terrorism Antitrust Litigation Automotive Litigation Child Sexual Abuse Civil & Human Rights Litigation Class Action Consumer Rights Data Breach, Privacy & Cybersecurity Emissions Litigation Employment Litigation Environmental Litigation First Responder Litigation Governmental Representation High Tech Litigation Intellectual Property Investor Fraud Personal Injury Litigation Pharmaceutical Fraud Sexual Abuse & Harassment Sports Litigation Veterans & Military Servicemember Litigation Whistleblower About About the Firm Firm Story In the Media Our Advantage Contingency Fee Working at Hagens Berman Cycling Teams Success Landmark Cases Victories & Settlements Awards & Recognition Testimonials Contact Contact Us Offices Media Inquiries Careers Acura RDX Infotainment System Defect U.S. District Judge R. Gary Klausner granted final approval of the class-action settlement for the Honda Infotainment case valued at more than $10.5 million. Case Status Settled Settlement Value $10.5 Million Case Caption Jimmy Banh et al v. American Honda Motor Company, Inc. Position Class Counsel Attorneys Steve W. Berman Sean R. Matt Shelby R. Smith Practice AreasAutomotive LitigationClass ActionConsumer Protection Court U.S. District Court for the Central District of California Judge Assigned Hon. R. Gary Klausner Case Number 2:19-cv-05984 Defendant(S) American Honda Motor Co. Inc. File Date 07/11/2019 Phone 1-888-381-2889 Email [email protected] Related Documents Final Approval Order and Judgment 01/19/22 Order Granting Final Settlement Approval 01/04/22 Second Amended Complaint 01/14/20 Order in Response to Motion to Dismiss 12/17/19 First Amended Complaint 09/27/19 Complaint 07/11/19 AFFECTED VEHICLES 2019 and 2020 Acura RDX ACURA INFOTAINMENT DEFECT EXPLAINED Acura's third generation Acura RDX vehicles were released in summer 2018 and were equipped with a 10.2-inch display controlled by a touchpad, commonly referred to as an infotainment system. The screen was designed to attract buyers who want to manage available technology while on the road, while minimizing distractions and maximizing safety, yet due to a serious defect, the infotainment system installed in 2019 and 2020 Acura RDX vehicles allegedly achieved the exact opposite, posing a serious safety risk to drivers. Acura knew about the defect prior to selling the affected vehicles. The alleged defect caused many of the vehicles’ features associated with the infotainment system to malfunction, including the navigation system, audio system, as well as safety features like the backup camera. Acura RDX owners reported the infotainment system frequently freezing or crashing. When the system malfunctions, unexpected audio or video errors can cause the driver to become distracted. The lawsuit stated that Honda knew about the defect through various channels, including rampant reports collected by the National Highway Transportation Safety Administration (NHTSA) and posted in online forums. Honda also should have known based on data collected from pre-release design, manufacturing and testing, warranty claims data, complaints from authorized dealers and other sources, the lawsuit says. ANDROID AUTO The affected Acura RDX models were also slated to include Android Auto and Apple CarPlay connectivity as standard features promised by Honda. Honda released promotional materials to dealers touting the features, yet when sales began in 2018 only Apple CarPlay was available. After a year of empty promises from the automaker, owners and lessees were still waiting to receive the feature Honda promised, according to the lawsuit. ACURA OWNER COMPLAINTS Acura RDX owners voiced frustration concerning the defective infotainment system: “Enjoyed it while I had it, but after driving less than 25 miles and owning for under 3 hours, the Infotainment center flashed between the home screen and ‘touchpad is not available.’" "I regard this as a safety and driver distraction issue that can lead to collisions." “Almost EVERY single day I have an issue with this infotainment system. Radio unavailable. Tuner not found, Messages shriek. Yesterday it was ‘Device not connected’ which I have had before." "The whole screen freezes on a regular basis... It’s very distracting as its totally unexpected. I usually try to play with it trying to get it to work again...NOT SAFE." “Everything went black including the instrument cluster. Then it started flashing the whole way home. Shutting off and restarting didn’t help. Already had the infotainment system replaced and it still doesn’t work right." “It seems like each day I get a new inf