File Your Claim
Amazon Refunds
vs. Amazon
Check Your Eligibility
Who qualifies:
You may apply for a refund from Amazon if you meet all three requirements: You are an Amazon Prime customer in the United States. You signed up for an Amazon Prime subscription through a “challenged enrollment flow” or tried to cancel through the online cancellation flow but were unable to do so between June 23, 2019 and June 23, 2025. You used no more than three (3) Amazon Prime Benefits (including Prime Music or Prime Video products offered for free to Prime subscribers) in any 12-month period following Amazon Prime enrollment. The “challenged enrollment flows” are universal Prime decision page, shipping selection page, single page checkout, or the Prime Video enrollment flow. You do not need to determine if you signed up through a challenged enrollment flow, Amazon will complete that analysis for you. In January 2026, Amazon began sending claim notices by mail or email to eligible Prime customers who didn’t get an automatic refund between November 2025 and December 2025. Your claim
What You'll Need
As it would appear on any relevant receipts or accounts
For claim confirmation and payout notifications
Some settlements mail physical checks
This settlement doesn't require receipts — just your info
