Search the Office of the Attorney General Search Attorneygeneral.gov SUBMIT A COMPLAINT Report a Data Breach Search the Office of the Attorney General Search Attorneygeneral.gov Menu The Office News & Media Get Help Family Matters Kids Seniors Military & Veterans Affairs Natural Gas Royalty Lawsuit General Protection Bureau of Consumer Protection Civil Rights Consumer Advisories Home Improvement Charitable Giving Identity Theft Insurance Fraud Puppy Lemon Law Health Care Related Opioid Battle Healthcare Matters Medicaid Fraud .cls-1{fill:#6d6e70;}Vector Smart Object Do Not Call List Do you receive unwanted calls? Check or add your phone numbers to the Pennsylvania Do Not Call Registry. Resources OAG Information Official AG Opinions Commonly Asked Questions Law Enforcement Treatment Initiative Send Drug and Child Predator Anonymous Tips Service of Process General Resources Brochures & Publications Community Drug Abuse Prevention Grant Program ACRE – Agriculture, Communities and Rural Environment Tobacco Enforcement Section Pennsylvania State Coroners’ Education Board Concealed Carry Agreements Voting and Election Information in Pennsylvania Conviction Integrity Section Registrations Home Improvement Contractor Registration Health Club Registration Telemarketing in PA Fireworks Display Registration Uniform Planned Community Act Home Improvement Contractor Registration Home Improvement Contractor Registration Contact Search the Office of the Attorney General Search Attorneygeneral.gov Home > Get Help > Consumer Advisories > Shopping > Your Right to Rescind Your Right to Rescind Being a ‘smart’ consumer begins with becoming an educated consumer. Knowing your rights is especially valuable when entering into certain contracts for goods or services. Pennsylvania’s Unfair Trade Practices and Consumer Protection Law gives you specific rights concerning contracts you may sign for goods and services, including your right to change your mind in some instances. Known as your ‘Right to Rescind’ or the ‘Cooling Off Rule’, these provisions give buyers the right to cancel the contract with a full refund of money under certain circumstances. How much time you have depends on what type of goods or services you purchase. Also, not every consumer contract is subject to these rules. For the most common consumer transactions, such as purchasing an item from a department store, the consumer’s ability to rescind or cancel a purchase, or obtain a refund, will depend upon the business policy or the particular agreement between the consumer and the business. Contracts Entered Into in the Home: Pennsylvania law recognizes that consumers are particularly vulnerable when salespersons approach them in their homes, and provides additional protection for contracts that consumers agree to after being contacted at home. Contracts for goods or services in excess of $25 that are entered into as a result of a contact at your home, either in person or by telephone, can be cancelled within three business days following the date of the contract. Health Clubs: Health clubs have opened in virtually every neighborhood. The Health Club Act states that a person entering into a health club contract has three business days to cancel his or her membership for a refund of money, including any initiation fees. How to Cancel: In all cases, you must be given a copy of the contract, along with a Notice of Cancellation. This notice must include the date of the contract and the seller’s name and address. Your cancellation must be in writing. Mail it to the address provided on the Notice of Cancellation, making sure the envelope is postmarked before midnight on the last business day after the initial transaction date. Shopping AdvisoriesHoliday Shopping ScamsYour Right to RescindTips for Paying off Those Holiday Bills Contact the Bureau of Consumer Protection 15th Floor, Strawberry Square Harrisburg, PA 17120 717-787-9707 800-441-2555 (Toll-Free Helpline) scams@attorneygeneral.gov File a Consumer Complaint Online Sign up for Text Alerts Divisions Criminal Law Division Public Protection Division Civil Law Division Office of Public Engagement Contact Pennsylvania Office of Attorney General Strawberry Square Harrisburg, PA 17120 717-787-3391 Contact Us Copyright © 2026, All rights reserved. Accessibility Policy Retired ID Cards Procurement Right-to-Know Employment Service of Process facebook var sbiajaxurl = "https://www.attorneygeneral.gov/wp-admin/admin-ajax.php";

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